).<\/span><\/p>\nIf the use of any device or machine is unclear, we can guide you remotely or, if necessary, come on-site to demonstrate its safe and correct usage. Please call us at +372 505 11 03 for assistance. <\/span><\/p>\nThe accommodation buildings are equipped with smoke detectors and accessible fire extinguishing equipment. <\/span><\/p>\nOpening and modifying devices in ways other than those intended for normal use is dangerous and prohibited. If something is not working or you are unsure how it works, please contact us immediately at +372 505 11 03. It is prohibited to attempt to modify or repair devices on your own. <\/span><\/p>\nThe reasonable (responsible) use of inventory and equipment.<\/span><\/h2>\nJust like in your own home, we trust that you will use the items and equipment in the accommodation responsibly during your stay. Therefore, we agree that we do not need to provide separate instructions for their use (kettle, electric stove, electric sauna heater). However, if any questions or uncertainties arise, we can address them verbally or by demonstration. <\/span><\/p>\nAdditionally, we agree that there is no need to add separate warning signs to items whose properties may change due to weather or environmental conditions (e.g., a wooden terrace that becomes slippery in wet weather, the sauna stove becoming hot during use, etc.). <\/span><\/p>\nIf you feel that you do not have enough experience or skills to use a particular item but decide to do so anyway, you voluntarily accept the risk and responsibility for any consequences. We are not responsible for any damage or injuries resulting from improper use of items (such as slipping on a wet terrace or touching a hot stove with bare hands). <\/span><\/p>\nNote! If the use of a device or inventory results in damage or breakage, the cost of repair or replacement must be compensated. <\/span><\/p>\nIf a device breaks down and the damage was not caused by the guest, please inform us immediately \u2013 you are not responsible for it.<\/span><\/p>\nEmergency Situations<\/span><\/h2>\nIf you discover any malfunction or emergency situation (e.g., burst pipe, burning smell, power outage, etc.), please inform us immediately, 24\/7, at +372 505 11 03 or, depending on the severity of the issue, call Emergency Services at 112. <\/span><\/p>\nIf possible and within your abilities, please help minimize the damage \u2013 turn off the water, extinguish a small fire. If the emergency directly threatens the health of the guests, please exit the building and, depending on the situation, move to a safe distance. <\/span><\/p>\nIf you have called the emergency services (112), please try to ensure easy access for their vehicles, and if necessary, move your own vehicles away.<\/span><\/p>\nMedical Assistance <\/span><\/h2>\nAll of our accommodation buildings are equipped with a first aid kit, which contains supplies for treating minor injuries. In case of a medical emergency, please call 112 immediately. The nearest ambulance station is located in Otep\u00e4\u00e4. There is also a pharmacy in Otep\u00e4\u00e4 where you can purchase additional medical supplies and medications. Information about locations and opening hours can be found online. <\/span><\/p>\nBooking Changes and Cancellations<\/span><\/h2>\nSometimes we make plans, but life decides otherwise. Therefore, we strive to be flexible and accommodate changes to plans. We can do this only if it does not result in significant additional costs for us or cause inconvenience to other guests. <\/span><\/p>\nBooking Changes \u2013 We allow one free change of the booking time. This can be done up to 7 days before the stay, provided that the accommodation is available on the new desired dates. If the accommodation price is higher on the desired dates, the price difference must be paid. If the price is lower on the new selected dates, the price difference will not be refunded. <\/span><\/p>\nIn case of a change request, we will immediately release the previous dates for other guests, and changes can no longer be reconsidered. Otherwise, we risk incurring additional costs from the accommodation being left empty. <\/span><\/p>\nCancellations can be made with a 14-day notice. As we incur service fees on each transaction, a cancellation fee of \u20ac10 will apply \u2013 the remaining amount will be refunded. <\/span><\/p>\nIn case of less than 14 days’ notice, we can offer a booking change, but cancellation with a refund is not possible.<\/span><\/p>\nIf you have already changed the booking time once, cancellation with a refund is no longer possible. If you are unsure when you will be able to or wish to rebook your stay, we can resolve the situation by offering a gift card for the value of the accommodation, which can be used for our accommodation and services within 1 year. <\/span><\/p>\nIf the booking was made outside the booking system, changes and cancellations will be handled based on a separate agreement. In such cases, we ask you to also consider the host’s perspective and the inconvenience caused by changes or cancellations, as well as the lost revenue and opportunities taken away from other guests \u2013 let\u2019s be understanding and human .<\/span><\/p>\nThe contract signer or the person responsible for the booking.<\/span><\/h2>\nThe person responsible for the booking and the individuals staying at the accommodation, i.e., the signatory of the accommodation agreement, is both the person who made the booking and the person whose payment method was used for the booking (in case this person is someone else).<\/span><\/p>\nNumber of guests<\/span><\/h2>\nThe number of visitors in our various accommodation buildings varies. In typical cases, the capacity of our houses is as follows:<\/span><\/p>\n\n- Guesthouse \u2013 up to 10 people.<\/span><\/li>\n
- Stable loft (shared accommodation) \u2013 up to 10 people.<\/span><\/li>\n
- Witch’s Cottage – up to 2 people<\/span><\/li>\n<\/ul>\n
The person making the booking must be an adult. If the accommodation is booked for a camp for minors, there must be at least one responsible adult in each accommodation building (such as a camp leader or chaperone) who is responsible for the well-being and health of the minors, as well as for the responsible use of the inventory. <\/span><\/p>\nResponsibility for Guests<\/span><\/h2>\nThe person(s) who sign the accommodation agreement are responsible for themselves and all guests using our services or items. For example, if you allow a child to climb on the balcony railing, and they fall and sustain an injury, the person who signed the agreement must resolve the situation independently. <\/span><\/p>\nResponsible use<\/span><\/h2>\nAll items provided for guests during their stay must be kept and used with the principle of responsible ownership in mind. This means that after your departure, the equipment and inventory should be intact (except for reasonable wear and tear). <\/span><\/p>\nWe assume that, unless you inform us otherwise upon arrival, all items are in working order and the accommodation is in suitable condition to welcome guests.<\/span><\/p>\nSmoking<\/span><\/h2>\nSmoking of any kind (including hookah, electronic cigarettes, etc.) is prohibited indoors (including saunas, yoga house, standing shelter, etc.). Additionally, the use of strongly scented candles and aerosols is forbidden. Cigarette butts should be disposed of in the trash, and throwing them into nature is strictly prohibited. <\/span><\/p>\nThe use of drugs is also prohibited.<\/span><\/p>\nBreaking or damaging items<\/span><\/h2>\nAfter the guests have left, our cleaner will check the condition of the accommodation as well as the working order of the equipment. If we find any damaged or broken items (not working, broken, or the appearance does not meet the usual standard) or if an item is missing, we will investigate the cause of the situation. If an authorized person or company determines that the damage was caused by misuse or unauthorized removal, we kindly ask that the cost of repair or replacement be reimbursed. <\/span><\/p>\nPlease inform us immediately if any damage or malfunction occurs, in order to minimize costs and inconvenience for both us and future guests.<\/span><\/p>\nAdditional Services<\/span><\/h2>\nWe offer a variety of additional services along with the accommodation (and in some cases, also separately) that provide the opportunity to make your stay even more comfortable, relaxing, and enjoyable. <\/span><\/p>\nYoga House<\/span><\/h3>\nThe use of the yoga house is by arrangement and available with accommodation \u2013 for example, when organizing a yoga retreat, the yoga house can be used if you are also staying with us. The price for using the yoga house is by agreement, and during the winter period, it includes heating costs to ensure the house is warm and ready for use. <\/span><\/p>\nHobutalli Home Restaurant<\/span><\/h3>\nOur home restaurant is open by prior reservation. The prerequisite for opening the restaurant is the number of guests, as we need to invite a chef separately for this. Our home restaurant menu is available on the truuta.ee website. With a sufficient number of guests, we can also offer catering. In other cases, our accommodation buildings are equipped with everything needed to prepare your own hot meals. <\/span><\/p>\nOval Sauna<\/span><\/h3>\nIf you wish to use the Oval Sauna, please contact us in advance so we can heat it up for you. The price is agreed upon with the host. <\/span><\/p>\nPlease note! The use of the sauna requires reasonable caution (it involves hot heating elements, a warm room, and hot water). Therefore, if you touch the hot parts of the stove and sustain an injury, it is your responsibility. Additionally, by using the sauna, you confirm that your health allows you to stay in a high-temperature environment. <\/span><\/p>\nSmoke Sauna<\/span><\/h3>\nOur authentic and cozy smoke sauna by the lake is an experience in itself \u2013 for both the sauna-goer and the heater. The sauna is located about a kilometer from the accommodation, and heating it is an all-day endeavor. In cooler weather, the heating must begin the evening before. Therefore, the price for using the smoke sauna is 150 \u20ac. <\/span><\/p>\nSwimming in the pond and lake<\/span><\/h3>\nThe use of water bodies is at your own risk. When using the water, you are responsible for the safety of yourself and others. Please keep a close eye on children and avoid swimming while under the influence. There is no lifeguard near the water, and assistance may take several minutes to arrive. <\/span><\/p>\nPlease enter the water calmly (not by jumping), as these are unfamiliar water bodies, and the hidden dangers and depth cannot be accurately assessed from the shore.<\/span><\/p>\nMore information: https:\/\/veeohutus.ee\/<\/span><\/p>\nCrystal Bed<\/span><\/h3>\nThe use of the crystal bed is by prior reservation, which can be conveniently made through our website’s booking system. <\/span><\/p>\nMassage<\/span><\/h3>\nThe massage session is by prior reservation, which can be conveniently made through our website’s booking system. <\/span><\/p>\nBeautician<\/span><\/h3>\nThe beauty treatment session is by prior reservation, which can be conveniently made through our website’s booking system. <\/span><\/p>\nMinispa<\/span><\/h3>\nThe mini spa is located in the basement of the villa on the grounds of Truuta Holiday House. The use of the mini spa is by prior inquiry and agreement \u2013 we reserve the right to decide on the availability of the mini spa. If the mini spa cannot be used during your stay, we will inform you. <\/span><\/p>\nAs with all accommodation buildings, responsible use is required in the mini spa. Organizing parties is prohibited, and we expect basic personal hygiene and cleanliness standards to be followed (e.g., showering before and after the sauna, and before using the pool, etc.). <\/span><\/p>\nFor more detailed information about using the mini spa, you can inquire by phone at +372 505 11 03.<\/span><\/p>\nHiking Trails<\/span><\/h3>\nWe strive to maintain the hiking trails on the grounds of Truuta Holiday House within available means. The existing and passable hiking trails are free for all holiday house guests to use. <\/span><\/p>\nTeepee<\/span><\/h3>\nThe use of the shelter and its short-term use is also available for Truuta Holiday House guests. Please note! The shelter is not intended for overnight stays, and certainly not for unannounced overnight stays. <\/span><\/p>\nPonies and Horses<\/span><\/h3>\nIf you wish to get to know the ponies and horses better, please let us know by calling +372 505 11 03.<\/span><\/p>\nMaine Coon Cats<\/span><\/h3>\nIf you wish to get to know the special Maine Coon cats better, please let us know by calling +372 505 11 03.<\/span><\/p>\nCanoeing and Boat Rides<\/span><\/h3>\nPlease arrange the use of the canoe or boat by calling +372 505 11 03.<\/span><\/p>\nFishing<\/span><\/h3>\nFor information on fishing opportunities and, for example, to use our boat, please call +372 505 11 03.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>